Privacy policy
Forsstrom High Frequency AB
Last updated: October 23, 2026
1. Introduction
At Forsstrom, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how Forsstrom High Frequency AB ("Forsstrom", "we", "us" or "our") collects, uses, stores, shares and protects personal data when you visit our website, contact us, request a quotation, purchase our products or interact with our sales and service teams.
We process personal data in accordance with the European Union General Data Protection Regulation (GDPR), applicable Swedish data protection legislation and other relevant privacy regulations.
Our objective is to handle personal information responsibly, transparently and securely while providing professional products, services and customer support worldwide.
2. Data Controller and Contact Information
The data controller responsible for the processing of personal data described in this Privacy Policy is:
Forsstrom High Frequency AB
Datavägen 3
SE-453 38 Lysekil
Sweden
Website: https://www.forsstrom.com
Email: info@forsstrom.com
For questions regarding personal data or to exercise your privacy rights, please contact us using the email address above.
3. Personal Data We Collect
We collect and process personal data that is necessary for our business operations and the services we provide.
Depending on your interaction with Forsstrom, this may include:
Contact and business information
First and last name
Company name and job title
Business email address and telephone number
Country, region and business address
Customer and commercial information
Product inquiries and quotation requests
Technical specifications and product requirements
Purchase orders and contractual information
Service requests and technical support history
Communication history with our sales and service teams
Website and technical information
IP address and approximate geographic location
Browser and device information
Pages visited and website interactions
Cookie preferences and consent records
Website analytics data, subject to applicable consent requirements
Personal data may be collected directly from you, through our website, during business communications or from authorized business representatives.
Where appropriate, we may also receive business contact information through distributors, partners or other legitimate business channels.
4. Purposes and Legal Bases for Processing
We process personal data only where there is an appropriate legal basis under GDPR.
4.1 Customer Inquiries and Quotations
We process contact details, technical requirements and other information provided when you contact us or request a quotation.
Purpose: To respond to inquiries, provide technical information, prepare quotations and communicate about potential business opportunities.
Legal basis: Legitimate interests in responding to business inquiries or taking steps prior to entering into a contract where applicable.
4.2 Customer Relationship Management
We use customer relationship management systems, including Monitor CRM, to coordinate business relationships and maintain relevant customer information.
Purpose: To manage customer communication, follow up on inquiries, coordinate sales activities and provide consistent service.
Legal basis: Legitimate interests in maintaining and developing professional business relationships, subject to applicable balancing assessments.
4.3 Orders, Deliveries and Aftermarket Services
We process relevant personal data to administer customer orders, coordinate deliveries, manage service requests and provide technical support.
Purpose: To fulfil commercial commitments, maintain customer relationships and deliver products and services.
Legal basis: Performance of a contract where the individual is a contracting party, legitimate interests in fulfilling business-to-business agreements, or compliance with legal obligations where applicable.
4.4 Marketing and Business Communication
We may use professional contact information to communicate relevant information about our products, technologies, services, events and company developments.
Purpose: To maintain business relationships and provide relevant commercial information.
Legal basis: Legitimate interests where permitted by applicable law, or consent where required.
You have the right to object to direct marketing at any time.
4.5 Website Analytics
We use Google Analytics 4 to understand website traffic and improve our digital services.
Purpose: To analyze website performance, visitor engagement and user experience.
Legal basis: Consent for non-essential analytics cookies and associated analytics processing.
4.6 Legal and Administrative Obligations
Certain personal data may be processed to comply with applicable accounting, tax, regulatory and legal requirements.
Legal basis: Compliance with legal obligations.
5. Cookies and Consent Management
Our website uses cookies and similar technologies to support essential website functions, manage visitor preferences and analyze website performance.
We distinguish between strictly necessary cookies and non-essential cookies, such as analytics cookies.
5.1 Cookiebot – Consent Management
We use Cookiebot by Usercentrics as our cookie consent management platform.
Cookiebot helps us:
Inform visitors about cookies and tracking technologies
Obtain and manage cookie consent
Record and document consent preferences
Allow visitors to accept or reject non-essential cookies
Provide an up-to-date Cookie Declaration
When visiting our website, you can choose whether to accept, reject or customize non-essential cookies.
You may change or withdraw your consent at any time through the cookie settings available on our website.
Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
Strictly necessary cookies may be used without consent where permitted by applicable law.
5.2 Google Analytics 4
We use Google Analytics 4 (GA4), provided by Google, to understand how visitors interact with our website.
Depending on the configuration and consent provided, Google Analytics may collect and process information such as:
Pages visited and navigation patterns
Website interaction events
Session duration and engagement
Browser and device characteristics
Approximate geographic location
Technical information relating to website performance
Google Analytics helps us improve website content, usability and the overall visitor experience.
We require valid consent before activating non-essential analytics cookies or collecting analytics data through those technologies.
We do not use Google Analytics for the purpose of directly identifying individual website visitors.
Further information about Google's processing of personal data is available at:
https://policies.google.com/privacy
5.3 Cookie Declaration
Detailed information about the cookies and tracking technologies used on our website, including their names, providers, purposes and retention periods, is available in our Cookie Declaration.
Our Cookie Declaration is maintained through Cookiebot and is intended to reflect the cookies detected on our website.
Visitors can access the Cookie Declaration and manage their preferences through the website.
More information about Cookiebot is available at:
https://www.cookiebot.com/en/privacy-policy/
6. Customer Relationship Management and Sales Inquiries
When you submit an inquiry, request a quotation or contact our sales organization, relevant personal data may be registered in our customer relationship management system.
We use this information to:
Respond to customer requests
Assign inquiries to appropriate sales representatives
Prepare quotations and technical proposals
Coordinate communication across relevant departments
Follow up on business opportunities
Maintain customer relationships and service continuity
Depending on your country or region, your inquiry may be handled by an authorized Forsstrom sales representative, regional partner or service contact.
Personal information is shared only where necessary for the relevant business purpose and subject to applicable data protection requirements.
7. Sharing Personal Data
Forsstrom does not sell personal data.
We may share personal information with selected recipients where necessary for legitimate business purposes.
These may include:
Forsstrom personnel and group companies
Authorized employees and relevant group companies involved in sales, order processing, technical support and customer service.
Regional sales and service representatives
Authorized representatives, distributors and service partners who assist with customer inquiries, commercial activities and technical support.
Technology and service providers
Providers supporting our website, IT infrastructure, customer relationship management, analytics, hosting and other business systems.
These may include Google, Usercentrics/Cookiebot and relevant IT service providers.
Professional advisers and public authorities
Legal advisers, auditors, regulatory authorities or other parties where disclosure is necessary or required by law.
Where service providers process personal data on our behalf, we require appropriate contractual, technical and organizational safeguards.
Where recipients act as independent data controllers, they are responsible for their own processing in accordance with applicable data protection law.
8. International Data Transfers
Forsstrom operates internationally and serves customers across multiple markets.
As part of our business operations, personal data may be accessed or transferred outside the European Economic Area (EEA), including through international sales representatives, business partners or technology providers.
Where such transfers take place, we ensure that an appropriate legal transfer mechanism applies.
Depending on the circumstances, this may include:
Adequacy decisions issued by the European Commission
Standard Contractual Clauses approved by the European Commission
Supplementary technical and organizational safeguards where required
Other lawful transfer mechanisms under GDPR
Where applicable, we assess the risks associated with international transfers and implement appropriate measures to protect personal data.
You may contact us for further information about the safeguards applicable to relevant transfers.
9. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with applicable legal obligations.
Retention periods depend on the nature of the information and the purpose of processing.
Relevant categories include:
Customer inquiries and quotations
Retained for the period reasonably necessary to respond to the inquiry, manage the business opportunity and maintain relevant records, subject to applicable retention procedures.
Customer and CRM information
Retained while necessary for an active or legitimate business relationship and reviewed periodically.
Order and accounting information
Retained in accordance with applicable accounting, contractual and legal requirements.
Website analytics information
Retained in accordance with the applicable Google Analytics configuration and our analytics retention settings.
Cookie consent records
Retained according to the applicable consent management settings and relevant legal requirements.
When personal data is no longer required, it is securely deleted or anonymized.
10. Information Security
We take appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, disclosure or misuse.
Depending on the relevant systems and risks, these measures may include:
Access controls and user authentication
Restricted access based on business responsibilities
Security monitoring and system maintenance
Appropriate contractual requirements for service providers
Internal procedures for handling personal data
Measures to protect the confidentiality, integrity and availability of information
We continuously review our security practices in relation to our operations and applicable requirements.
No electronic transmission or storage method can be guaranteed to be completely secure.
11. Your Rights Under GDPR
Under applicable data protection legislation, you have the following rights, subject to relevant conditions and limitations.
Right of access
You may request information about the personal data we process about you and obtain a copy where applicable.
Right to rectification
You may request correction of inaccurate or incomplete personal data.
Right to erasure
You may request deletion of your personal data where the applicable legal conditions are met.
Right to restriction
You may request that processing of your personal data be restricted in certain circumstances.
Right to object
You may object to processing based on legitimate interests, subject to applicable legal conditions.
You may object to direct marketing at any time.
Right to data portability
Where applicable, you may request to receive certain personal data in a structured, commonly used and machine-readable format.
Right to withdraw consent
Where processing is based on consent, you may withdraw your consent at any time.
Rights relating to automated decision-making
Where applicable, you have rights concerning decisions based solely on automated processing that produce legal or similarly significant effects.
We do not use the website processing described in this policy to make such decisions.
To exercise your rights, contact:
We will respond in accordance with applicable GDPR requirements.
You also have the right to lodge a complaint with the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten, IMY).
Website: https://www.imy.se
12. Children's Privacy
Our website, products and services are intended primarily for businesses and professional users.
We do not knowingly collect personal data directly from children through services directed at them.
If we become aware that personal data has been collected from a child without an appropriate legal basis, we will take appropriate steps to address the situation.
13. Links to External Websites
Our website may contain links to websites operated by third parties.
These websites may have their own privacy policies and data processing practices.
Forsstrom is not responsible for the content or privacy practices of independently operated external websites.
We encourage visitors to review the relevant privacy policies when visiting external websites.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our operations, technologies, website functionality or applicable legal requirements.
The latest version will be made available on our website.
Where required by law, we will provide additional notice or obtain renewed consent before implementing relevant changes.
The date at the beginning of this document indicates when the policy was last updated.
15. Contact Us
If you have questions about this Privacy Policy, our processing of personal data or your rights under applicable data protection legislation, please contact us.
Forsstrom High Frequency AB
Datavägen 3
SE-453 38 Lysekil
Sweden
Email: info@forsstrom.com
Website: https://www.forsstrom.com
We are committed to handling privacy-related inquiries responsibly and transparently.